Refund policy

Return Policy

We offer a 30-day return policy for items purchased through our website. If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange.

Conditions for Returns

1. The item must be in its original condition, unused, and in its original packaging.
2. Proof of purchase is required.
3. Returns must be initiated within 30 days of the purchase date.
4. Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

How to Initiate a Return

1. Contact our customer support at jim@vinecustoms.com to initiate the return process.
2. Provide your order number and reason for the return.
3. Follow the instructions provided by our customer support team.

Refund/Exchange Process

1. Once we receive your returned item, it will be inspected for eligibility.
2. Upon approval, we will process a refund to your original method of payment or exchange the item as requested.
3. Please allow 5 business days for the refund/exchange to be completed.

Exceptions

Certain items, such as custom logo/design items are not eligible for return.

If you have any questions or concerns, please contact our customer support. Thank you for shopping with us!